C1. Prevent patterned abuse before it happens.
Provide pro-active solutions to prevent patterned and predictable abuse. AI-powered detection technologies can be used for this purpose.
Hide offensive comments, Manual filter [Instagram], Turn off commenting [Instagram]
C2. Provide effective reporting, deleting, and hiding tools.
Provide report, delete, and hide tools for the control of abusive and improper content. The process for reporting abuse should be short and easy.
Report [Tweet], Hide replies [Tweet]
C3. Flag suspicious content and show verification for certified information.
Provide marks of verification to indicate trustworthy sources and fact-check links to provide information against suspicious content.
Mute, Block [Twitter], Restricted accounts [Instagram]
C4. Allow users to monitor themselves, delete abusive content, and expel abusers from communities.
Empower spontaneous and organic user participation by assigning users a moderating role in monitoring abuse.
Mute members [Facebook]
C5. Provide tools to protect vulnerable users.
If vulnerable users can be identified (e.g., young users in a messenger app, female users in a dating app), there should be protective measures in place for them.
The verified badge [Facebook], Fact check link [Twitter]
